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evelynminnick

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    evelynminnick reacted to Sean sr in Blacx Duet Not recognized in Windows 8.1   
    Just brought an Blacx Duet and it is not recognized any where in Windows 8.1. I downloaded the firmware BlacX Duet 5G Firmware Update Tool V05.zip and when I attempt to run it its says no device found. I am attempting to copy a Seagate Barracuda 2G (ST2000DM001) to an new WD green internal drive 2G. The Duet lights up and I can feel the drive turning but nothing else is happening.
     
    any help would be greatly appreciated.
     
     
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    evelynminnick reacted to n4dou in BlacXDuet Stopped working   
    Hello to all:
     
    I purchased a BlacxDuet a year ago and have been using it for about six months and until now has worked perfectly.  Now I see no blue lights and the 2 drives are not appearing on any computer.  The drives will spin up.  The computer that I was using is a  HP Desktop 750 -160qe running Win 10 pro 64 Bit with 12 gigs of ram.  I tried the BlackX on an older Win 7 Computer and had the same results.  Also disks do not appear in Disk Management.  I do not have another 3.0 SS cable but I am thinking about ordering one to eliminate a bad cable as a cause.  I purchased the BlackX  from Best Buy on 3/5/2016.  Any suggestions would be appreciated!
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    evelynminnick reacted to n4dou in BlacXDuet Stopped working   
    Yes,  I spoke with customer service and they replaced it with no problem.  The new one works like a champ.  Be as sure that you talk to the USA service center.  I had to you through some hoops to get to them.  
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