[TT RGB Plus V2 Error: "Can not detect controller, please check that the fan controller is connected."]

Dear EZ_Cowboy,

Thank you for choosing our product. 

Could you click on LIGHTING and help us check if the software detects the LCD screen?

See below:

It would be really helpful if you could also provide a screenshot.

Thank you.

[TT Riing Quad Fan Controllers are not detected by the TT RGB Plus Software (Time to Time).]

Dear Dilscoopy,

Thank you for choosing TT's products, could you help us take a photo of how you connect these controllers to the PSU. 

We think it might be because all the controllers connect in on Molex Cable, the voltage might not be enough.

 

Please help us so we can give more advice,

Thank you.

[Screws size for Thermaltake TH420 V2 ARGB]

Dear wobito,

Thank you for choosing our AIO.  I would like to know if the product is brand new when you receive it.

If so, please contact our RMA service: https://support.thermaltake.com/RMA_Agreement.aspx

[How's SWAFAN 12 RGB Radiator Fan's Pump Noise]

Dear Liam Lucas,

We don't have any AIO model using SWAFAN as cooling fans.

Could you provide photos or video to give more details about your product?

 

This will help us understand more about your issue,

Thank you.

[How's SWAFAN 12 RGB Radiator Fan's Pump Noise]

Dear Liam Lucas,

Thank you for choosing TT's product.

So far we don't have any liquid cooling solution using SWAFAN 12 RGB as cooling fans, could you help check if the radiator belongs to TT?

 

Thank you.

[Can riing quad 12 work with swafan controller?]

Dear fthkoca,

 

Thank you for choosing our fans, the Riing Quad series can connect to the SWAFAN controller.

 

[Thermaltake TH360 Clogged]

Dear Ninio,

Thank you for choosing our products.

It seems the AIO system do have some issue which lead to CPU overheated. 

If your TH360 is still under warranty, please use the RMA process and we will be willing to help you fix it.

Please visit below website to start RMA process.

RMA: https://support.thermaltake.com/RMA_Agreement.aspx

[Swafan EX12 Works with another hub/controller brands?]

Dear Vinicius Costa,

Thank you for choosing our products.

Our SWAFAN EX RGB can only controlled by TT RGB PLUS 2.0, so please do not connect with other brands' controllers.

If you want to sync with motherboard software like AURA sync, you can choose the other model "SWAFAN EX ARGB"

 

Could you help me check what the model you chose?

If it is SWAFAN EX ARGB, you can plug it into the motherboard to sync with the motherboard software.

[Any workaround to get TT RGB Plus 2 to recognize a thermal sensor?]

Dear lumpix,

 

Thank you so much for choosing our products. 

The TT RGB PLUS 2.0 is only compatible with TT's product and our TF2 could support measuring the coolant temperature.

 

 

[TH240 ARGB Sync AIO Water Cooler Overheating No RGB]

Dear DeGioBrian1234,

 

Thank you for choosing our products.

If your TH240 is still under warranty, please use the RMA process and we will be willing to help you fix it.

Please visit below website to start RMA process.

RMA: https://support.thermaltake.com/RMA_Agreement.aspx

[TOUGHLIQUID Ultra 360 lcd problem]

Dear 10uR, 

It seems the LCD does have this issue under some scenarios.

Please contact our customer service for RMA Service. https://support.thermaltake.com/RMA_Agreement.aspx and report your condition as detailed as possible. 

Thank you.

[Viable to swap radiators AIO fans with these new TT fans?]

Dear Mike,

Thank you for choosing our SWAFAN EX12, it is possible to install our fans on the other brand's AIO.

Just to remind you to maker sure the AIO is for 120mm fans.

Can't wait to see your build with our fans!

 

Thank you.