[Riing Plus and Ryzen Software Issue Cannot Recognize Controllers]

On 7/20/2017 at 7:32 AM, austintang said:

Hey there,

I've seen posts from about a month ago around this issue, but nothing more recent, so I figured I'd reach out.

I'm using 6 of the riing plus 120mm fans, and 2 controllers in my Ryzen 1600 build with MSI's Gaming Pro Carbon motherboard.

I continually see the "Do not find Fan Controller, please check Fan Controller is connected. Error Code:H_0x0001) error.

My fans are all spinning at default, and display the default rainbow color wheel LED setting, so I know the controllers are working.

I've tried everything I could find across the forums - all usb ports 2.0/3.0 across the entire Motherboard, internal and external, front and back of case. Multiple controller configurations, different cables, etc. Same issue over and over.

This is with the 1.1.1 Version of the Ring Plus RGB Tt Premium Edition software.

Any other thoughts would be greatly appreciated.

it seems like you have already tried various troubleshooting steps from the forums and attempted different configurations. If you haven't already, I recommend reaching out to the manufacturer's support team for further assistance. They would have the most accurate and up-to-date information on compatibility, known issues, and potential solutions for your specific hardware setup.

Contacting the support team of the fan manufacturer or the Riing Plus RGB Tt Premium Edition software can provide you with personalized assistance, troubleshooting guidance, and potential firmware or software updates that may address the "Do not find Fan Controller" error you're encountering.

When reaching out to the support team, make sure to provide them with detailed information about your hardware setup, software versions, and the steps you have already taken to troubleshoot the issue. This will help them understand the problem more effectively and provide you with the most appropriate solution.

I apologize for not being able to provide a specific solution, but the manufacturer's support team will be best equipped to assist you in resolving this issue with your specific hardware and software configuration.