[Toughliquid Ultra AIO display not connecting to RGB Plus 2.0 softwre]

I'm having the same issue as everyone else with a th420 v2 ultra, screen goes into standby mode after a couple minutes and I've tried every usb header on my asus x570 plus wifi motherboard. I'm pretty sure it's the software since in device manager gives a yellow sign being not detected. Sometimes the screen will work for about 10 minutes before defaulting. All settings are disabled for usb suspend etc and doesn't matter what I do. I really don't have time to send this unit back I just wish TT can fix the software. I am a loyal TT customer and just about everything is TT in my build.