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Tt Dude

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Posts posted by Tt Dude

  1. On 7/21/2020 at 5:43 PM, akocska said:

    I bought the TT Esports neptune elite rgb keyboard and i tried to open it's software but when i opened it it said ,,controller cannot be found" and another software said ,,please plug in a thermaltake device"

    Hi, 

    Can you post the screenshot the message and post here so we can check what is wrong? Base on your message, it looks like our cooling fan product because it requires control box to connect with those fans but not for keyboard.

    Thanks!!

  2. On 4/20/2020 at 3:00 PM, Casey said:

    Hi, i hope someone can help me with this.

    I recently bought a Ttesports Commander V2 gaming combo but the buttons to change the lighting wont work. I checked the manual and it said something vagueley about a software installation and that when i plug in my keyboard i should see a "hardware not found" popup appear, but that never happened. Can someone please tell me what is wrong or give me the link to the software if there is any.

    Hi Casey, 

    This combo do not needs to use any software, you can check its product page, there is a section to show you how to use those functions. 

    https://www.ttesports.com/COMBOS/334/Commander_Combo_V2/productPage.htm?a=a&g=ftr#.X1HLrdwzaUk 

    In the user guide, I think we don't meniton anything that needs to install software. I hope this helps, if still has question, you can leave message here and we will try to help.

    image.png

  3. On 1/22/2020 at 6:53 PM, Hamzakhalid said:

    hii dude! i bought a tt esport commader thermaltakes key board.and it is not working well.and its not connected my pc.i think my pc is too low??my pc spec is core 2 duo?.tell me as soon as possible.

    Sorry for being so late. We have internal team restructure, now we will have PM team helps to check questions here.

    This combo is for all kind of PC, it should works without problem. Can you confirm what is the problem when using it, are there any specific issue that you can provided to us will much easier for us to check for you.

    Thank you!

  4. On 12/3/2019 at 5:12 PM, Person said:

    so Im trying to download the firmware update for the Iris Optical hatsune miku edition, i have command center and can open it, but it brings up the updater which doesn't respond to clicking anything. it doesn't even respond to the mouse indicator being right over it at all. I was wondering how to fix it.

    Sorry for being so late. We have internal team restructure, now we will have PM team helps to check questions here.

    If you read this thread again, could you let us know if your Iris mouse software still has problem or not?

    Thanks!

  5. Hi Jag007,

    Thanks to your comments, we at Thermaltake will keep develop more lighting effects including at our mobile App control, and update our software with multilayer effects so one can make custom lighting profiles. And we will create a community pages that allows users to share custom lighting effects bas our SDK!

    Again, we will keep to update our software for X1 keyboard, thank you!  

    image.png

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