Hi Kiezer,
We at Thermaltake apologize for any inconvenience this may have caused. Please contact Customer Support for after sales service. We would like you to have a fully functional unit with no discrepancies! Please contact Customer Support at your earliest convenience. Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)