Report SAPHIRA Scroll Wheel Issues in Optical Sensor Posted March 5, 2015 Hey baldcarrots, Please contact Customer Support for after sales service. We would like you to have a fully functional unit with no discrepancies! Please contact Customer Support at your earliest convenience. Thermaltake USA Customer Service Email: email@example.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) I sent an e-mail and they told me to submit an RMA request form. Unfortunately I don't have my receipt an longer. The mouse still functions and I'll just wait until I replace it fully I guess. Thanks for your help though.