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baldcarrots

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Posts posted by baldcarrots

  1. Hey baldcarrots,

     

    Please contact Customer Support for after sales service.

    We would like you to have a fully functional unit with no discrepancies!

    Please contact Customer Support at your earliest convenience.

     

    Thermaltake USA Customer Service

    Email: ttsupport@thermaltakeusa.com

    Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

    I sent an e-mail and they told me to submit an RMA request form. Unfortunately I don't have my receipt an longer. The mouse still functions and I'll just wait until I replace it fully I guess. Thanks for your help though.

  2. I have owned my SAPHIRA for about 2 years and love it to death. It is by far the most comfortable mouse I've used and I love the simple design. For the past year or so, the scroll wheel has been acting up. When scrolling down there are no issues but when I attempt to scroll up the pattern is jumpy and very buggy. As an example, if i am scrolling up on a web page, the page scrolls for 2-3 ticks then shoots back down instantly about twice the distance I just scrolled up. This results in a page actually moving down when I try to scroll up. I'm not sure if this is a known issue but a friend of mine had the same issue with his SAPHIRA last year. Other than this issue the mouse is in prime condition and I don't want to have to buy a new one just to get the scroll wheel to work. Has anyone else experienced this issue?

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