[Toughpower DPS 850W Monitor Software Never Loads (TPG-0850D)]

I have this model: 

 

Hello,

For the digital power supply you are using, could you possibly let us know you are using TOUGHPOWER DPS or TOUGHPOWER DPS G?

Because we have two different series of digital power supply…

Thank you.   

[Toughpower DPS 850W Monitor Software Never Loads (TPG-0850D)]

Sorry for the slow reply.

 

I have uninstalled DPS and Installed the version 1.0.19 as you suggested. The same issue exists.

Please advise!

[Toughpower DPS 850W Monitor Software Never Loads (TPG-0850D)]

 

Everytime the PC is restarted - I get this when i access the DPS Power monitoring software.

 

When the PC IS Booted, I can unplug the USB that goes into the PSU, and then when i plug it back in, the DPS Software runs fine.

 

I cannot work out why by default the software wont open. Must be a USB Setting or.. ?

 

I notice a lot of others have this issue but it has never been officially addressed.

 

Please tell me how to fix this

 

Thanks