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I finished building my new PC, it's not 100% setup yet, meaning I don't have windows installed just yet. The hardware i have are as followed: MB - Asus Prime Z390-A CPU - Intel Core i7 9700k 9th Gen CPU Cooler - Thermaltake Floe DX 240 Dual Riing Duo RAM - (x2) 16gb TridentZ RGB DDR4 SSD - WD Blue 3D NAND 1TB GPU - Asus GeForce RTX 2070 Super PS - Thermaltake Toughpower Grand RGB 850W 80+ Case - Thermaltake View 31 (RGB limited edition) with 3 pre-installed RGB fans with controller. My issue so far is as soon as I turn on the computer, everything turns on except the fans on the liquid CPU cooler. I plugged the wire coming directly from the pump into the header labeled "AIO Pump" and nothing is plugged into the "CPU OPT" or "CPU FAN" headers, and when I boot up the PC, it gives a "No CPU fan detected" error, but the pump is running. So i removed the pump plug and moved it to the "CPU OPT" header, same error shows. Then I plug it into the "CPU FAN" header, and the error goes away, and I can still feel the pump running. But the Fans are still not spinning. So I plugged the wires directly from the fans into different ports on the controller and still all the RGB lighting turns on but the fans do not spin. I tried looking up videos and forums online, but i could not find anyone with the same issue as mine. Correct me if im wrong, but I'm pretty sure the fans are supposed to turn on as soon as you turn the computer on regardless if I dont have windows and the Thermaltake software installed yet. Anyone have any more troubleshooting ideas i could try? Or does it sound like the fans or the controller are defective?
I'm not sure if it's related or not but TT PLUS updated a few days ago and 2-3 days later my FLOW DX RGB connected to my CPU stopped lighting up. I have 12 RGB fans+1 RGB FLOW DX and only the FLOW DX RGB that's cooling the CPU light stopped lighting up. I figured the wire must have come lose to the controller so I reseated it multiple times, disconnected the power to my computer for 30min and then turned my computer back on and the FLOW DX is still not lighting up. Everything has been working since I bought it and installed it December 2019 until a few days ago. Could the software update broken the RGB light on the FLOX DX? Here's a picture on what I'm talking about. I've tried changing the the settings on the FLOW light to custom, on and off, brightness but it just doesn't want to turn on. Any advise?