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I've been sending e-mails about a problem with my power supply about abnormal voltages, No one reply to my e-mails, Does anyone know how to get help from Thermaltake. Their support seems to be Horrible. I bought this on amazon, and I leave abroad so no chance to return it. Any help will be appreciated. Thanks.
Hi ppl, how are you? Here is the deal: I've build my PC 4 months ago, all new parts. My motherboard is a MSI 970A SLI Krait Edition! My PSU is a Thermaltake Smart Series 600W (PS-SPD-0600NPCWBZ-W). Looking at HWMonitor, I can see that the 12v line is reading between 13.500v and 13.990v! it's just way too much, while the 5v line is reading 3.3v only, witch is way too low... I don't know if it's because of the 13.500~13.990 voltage, but I have a temperature reading at my MB that is constantly at 78-81Âº... way too hot for that reading, internet has been saying. So... the question is: â€º Anyone has experienced this problem with this PSU? â€º How can I send it to warranty? I'm from Brazil! Please, someone give me a light.