astrL Posted January 5, 2015 Report Share Posted January 5, 2015 Hey, I've been having a weird problem with my mouse - windows (8 x64) does not detect the mouse as Black element. It was working fine for the last year. And the app says "Please plug-in gaming device..". Even after re-installing the software. Any ideas what I can do? Welchcows and TristanSob 2 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted January 6, 2015 Report Share Posted January 6, 2015 Hey, I've been having a weird problem with my mouse - windows (8 x64) does not detect the mouse as Black element. It was working fine for the last year. And the app says "Please plug-in gaming device..". Even after re-installing the software. Any ideas what I can do? Hey astrL, great having you here! Did you try to plug in to another computer / laptop just to test whether it works on another PC? or you can try to uninstall the Software and install the UI again with the firmware update available on our official website, click HERE. Keep us updated! Quote Link to comment Share on other sites More sharing options...
astrL Posted January 6, 2015 Author Report Share Posted January 6, 2015 Hey, tnx for answering. I've just plugged it in another PC and it's detected. But the PC is with Win 7. I have no idea what the problem can be so it suddenly stopped being detected and have double click issues. I've tried to reinstall the UI, but I keep getting 'Please plug in device..'. Same with the other tools. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted February 6, 2015 Report Share Posted February 6, 2015 Hey astrL, where are you currently located? so we can have our local office and customer support to assist you further on your current issue Quote Link to comment Share on other sites More sharing options...
Robertohg Posted September 27, 2015 Report Share Posted September 27, 2015 Mine just stopped working this morning, it doesn't matter if i plug it into my pc or laptop (both are win 8.1) Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted September 30, 2015 Report Share Posted September 30, 2015 We will check with the team and get back to you soon. Quote Link to comment Share on other sites More sharing options...
TtDanny Posted May 28, 2019 Report Share Posted May 28, 2019 It's been a few years now. Can you get back now? I'm having this problem. This is my favourite mouse and it doesn't work! Quote Link to comment Share on other sites More sharing options...
escobarrr Posted June 6, 2019 Report Share Posted June 6, 2019 I dont' work for me neither so I changed it. Quote Link to comment Share on other sites More sharing options...
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