TT Riing Quad Detected in Neon Maker but not in TT RGB Plus

[revlz]

hello, i just built a new system

 

these are my specs

MB: ROG Crosshair VIII Dark Hero

CPU: Ryzen 5900x

VGA: RTX 3080 Strix OC

RAM: 4x 8gb 3600 G.Skill Trident Z Neo

 

i am having a problem with connecting the 6 Riing Quad to the TT RGB Plus Software. I tried v1.3.9 and v1.3.8 both is not working.

But with Neon Maker software everything is ok. 6 of my fans are detected and i am able to modify and create any style i want. but when i want to load the profile from RGB Plus, it only shows 1 fan for 1 controller.

 

please help me. i really like the fan but the software is really killing me off

 

thanks

[revlz]

to see it clearly. Neon make able to detects 6 of my Riing quad, but in TT RGB Plus it only detects 1 each of my 2 controllers

[Eatsorcs]

I had the same problem until I realized the real problem was something else. What you're seeing in TT RGB Plus (screenshot and video) doesn't mean the fans haven't been detected, it means they are deactivated in the user interface. If you click on the little red circle to the left of the fan name, it opens the configuration interface. In the same way, if you click on the little green circle next to the fan name on an open interface panel, it will close it.

So far, so good. The problem I'm having is that the same two fans are always deactivated again (red circle, config panel closed) every time I reboot my system even though I saved the settings and even checked the readable .ini file to make sure the settings were saved to that. Unfortunately, TT RGB Plus doesn't seem to care that the .ini file indicates all 5 fans should be activated (green circle, config panel open). So I have to manually open them again every time I reboot if I want my fans to work the way I configured them.

 

The .ini file can be found at C:\Users\<UserName>\AppData\Roaming\Tt\RGBRiingPlus\Device.ini

The line I'm looking at in the file is "Monitor="1,1,1,1,1". My own testing has confirmed that this is the setting that is changed after manually changing the "red circle/green circle" I mentioned above. However, manually changing the value in the file while the App is closed doesn't seem to have an effect on the settings the next time I open the Application.