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Weird behavior of my commander combo v2 mouse

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just brought a brand new commander combo v2 and my mouse isn't behaving as I'd expect, scrolling one notch (either direction) on the scroll wheel causes my entire mouse to lock up e.g does not accept new inputs and holds any inputs at time of attempting to scroll as well as the optical sensor dimming. is there some recommended software to fix this or is my mouse just faulty. a real shame if its faulty as I think the mouse and keyboard design is nice to use

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