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Posted

Hello, I bought The TALON gaming mouse ( the one with 6 cycling affects) and i have been using for like 2 months and have been working very well until now i have suffer a lot of reconnecting and disconnecting from the mouse and i have put it in different USB slot of my computer and it will work for a bit then reconnect and disconnect again no matter how much I restart i will continue doing it. I try searching the website to find the driver that i need for the mouse maybe that work , but it nowhere to be found.

 

Guest Tt Josh
Posted

Hello, I bought The TALON gaming mouse ( the one with 6 cycling affects) and i have been using for like 2 months and have been working very well until now i have suffer a lot of reconnecting and disconnecting from the mouse and i have put it in different USB slot of my computer and it will work for a bit then reconnect and disconnect again no matter how much I restart i will continue doing it. I try searching the website to find the driver that i need for the mouse maybe that work , but it nowhere to be found.

Hi casper, there's no software for the mouse. Try to uninstall the USB from device manager and plug in your mouse again. If it's not fixed, please tell us where you're from and i'll provide you our customer support's email for your region and they will be able to assist you further :)

Posted

Hi casper, there's no software for the mouse. Try to uninstall the USB from device manager and plug in your mouse again. If it's not fixed, please tell us where you're from and i'll provide you our customer support's email for your region and they will be able to assist you further :)

i'm from Atlanta , Georgia 

Guest Tt Josh
Posted

i'm from Atlanta , Georgia 

Please contact our local customer support at:

 

Thermaltake USA Customer Service 

Email: ttsupport@thermaltakeusa.com 

Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T)

  • 3 months later...
Posted

Hi casper, there's no software for the mouse. Try to uninstall the USB from device manager and plug in your mouse again. If it's not fixed, please tell us where you're from and i'll provide you our customer support's email for your region and they will be able to assist you further :)

Hello Tt Josh, Could you please send me the local customer support at Porto Alegre, Brazil? i'm having the same issue, a new Talon Blu that suddenly keeps disconnecting and reconnecting.

Guest Tt Josh
Posted

Hello Tt Josh, Could you please send me the local customer support at Porto Alegre, Brazil? i'm having the same issue, a new Talon Blu that suddenly keeps disconnecting and reconnecting.

Hey Rockstteady, please contact our USA customer support as they handle South America's area too :)

 

ttsupport@thermaltakeusa.com 

  • 4 months later...
Posted

Hey Rockstteady, please contact our USA customer support as they handle South America's area too :)

 

ttsupport@thermaltakeusa.com 

 

I am also having this problem with the TALON gaming mouse. Tt_Josh do you have the contact information for Canada's customer support?

Posted

Hi DamnedAndDivine

 

Please feel free to contact our USA / Canada office:

ttsupport@thermaltakeusa.com

Tel: Toll-Free 800-988-1088

M-F 9:00AM â€“ 5:30PM (P.S.T) 

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