Possible defective Thermaltake Smart BX1 Power Supply

[Luda]

I just purchased a Thermaltake Smart BX1 650W power supply from Amazon, and despite having used the unit for less than a month, I have been encountering persistent issues since its installation.

From the outset, my computer exhibited problems, including failure to post, with the fans and power LED running but no output displayed on the monitor. To rectify this issue, I initially disconnected my graphics card from the PSU, which allowed the computer to turn on. After reconnecting the graphics card, the problem seemed to be resolved temporarily. However, over the course of usage, my computer has encountered various setbacks, such as sudden shutdowns without warning. These instances would often result in failed restart attempts with the same initial posting issue.

Furthermore, whenever I unplugged the AC cord and reconnected it, the computer would be unable to post unless I disconnected several devices from the PSU. The problems persist despite my confidence that the wattage requirement of my computer setup should be well below the power supply's capacity of 650W. At present, my computer is entirely unresponsive; the fans start for a brief moment, the power LED remains lit, but the system fails to initialize, and attempting a forced shutdown through the power button yields no results.

I am certain that my power supply is just defective but maybe I'm just doing something wrong. I wanted to see what you guys think about my issue.

[TT Isabel]

Hello @Luda,

Thanks for getting in touch. For product replacement/RMA, please contact Thermaltake Global Service Center. Our customer service team on the platform will help to process your request. Please see the following link for more details: https://my.thermaltake.com/csErma.aspx

 

Kind regards.

[Luda]

I have already contacted Thermaltake's support and started a process to get my unit replaced. Thanks for the help.