MagnificentOne Posted September 19, 2016 Report Posted September 19, 2016 I have had a 10M diamond black mouse for a little under a year and it has suddenly stopped working. This is a replacement that was sent under warranty after my first one had a wire issue. I'm not sure what the problem is this time. I've tried downloading the firmware 1.3 update from its store page, but it didn't recognize a mouse plugged in. Any help? Quote
Tt David Posted September 19, 2016 Report Posted September 19, 2016 Can you find your mouse in the device manager? Quote
MagnificentOne Posted September 19, 2016 Author Report Posted September 19, 2016 Can you find your mouse in the device manager? No I cannot. There is no response or change when I plug and unplug it. I have tried plugging it into another computer and it still doesn't function. Quote
MagnificentOne Posted September 20, 2016 Author Report Posted September 20, 2016 Is anyone on this forum alive? Quote
Tt David Posted September 23, 2016 Report Posted September 23, 2016 If it doesn't work on the other computer, than you may need to RMA it. Could you provide your country and contact our customer service? USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de Quote
MagnificentOne Posted October 11, 2016 Author Report Posted October 11, 2016 I have tried calling that number during the hours you posted several time but never got an answer. I have sent and email and have been waiting weeks for a reply. I still have not heard back from the facebook message I sent. How do I get in touch with a customer service representative? Quote
Tt David Posted October 13, 2016 Report Posted October 13, 2016 Hi there, could you send the email to <info@ttesports.com> and we will ask our customer service center to take care your case immediately. Quote
MagnificentOne Posted October 14, 2016 Author Report Posted October 14, 2016 Thanks for the help, I've had someone to talk to that has taken care of everything. Quote
Tt David Posted October 17, 2016 Report Posted October 17, 2016 Thanks for the help, I've had someone to talk to that has taken care of everything. Great! Quote
fastbird Posted October 19, 2016 Report Posted October 19, 2016 I've the same problem , im from latÃn América. Please help me , the mouse suddenly stop and i dont know what to do. Help Quote
Tt David Posted October 20, 2016 Report Posted October 20, 2016 I've the same problem , im from latÃn América. Please help me , the mouse suddenly stop and i dont know what to do. Help Could you describe the question more clearly? You can test it on the other computer, if that doesn't work then please contact our customer service. If that works, please go back to your computer, open the device manager and find you mouse. Quote
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