Software cant recognize the new Riing 12 RGB Fan TT Premium Fans.

I recently bought the Riing 12 RGB Fan TT Premium Fan pack. I have installed the fans in case connected each fan to the hub, connected to molex and connected it to my motherboard using usb 2.0 connection. After installing the software, i noticed none of the fans are being recognized by the software. I have un installed the software, connected to a different usb connection, only connected 1 fan on the hub, even changed my entire ssd, still the fans are not being recognized by the software.

Hi! I'm using 3 Riing Plus Controllers, daisy-chained via the USB extension cables. with 12 devices (fans & pumps). The dasiy chain cables being way to short to span the width of my Core P7 case, I hat to extend the cables. The on-board double USB 2.0 connectors of my Gigabyte X399 (Threadripper 1950X) didn't work at all, so I used a rear USB 2.0 port with a USB micro cable. After the system starts, I have to unplug an replug each controller from the Molex 5/12V power ca