Cannot get more than one controller recognized

[dext3rshero]

Hi I'm having trouble tethering 3 Riing 12 and 1 Riing 14 premium controllers 

I've attached the 9 pin USB header to my USB 2.0 internal header on my Asus rog strix x299 e-gaming MB and have connected the mini USB connector to controller 1 and have set it as controller 1 using the dip switches this works fine (i can adjust colors and fan speed and the rest) but when i tether it to controller 2, 3 and 4 they are not recognized, only controller 1 is recognized I cannot get the other 3 controllers to work. Where the numbers are on the software indicating the controllers on the top left number 1 is white but 2, 3, and 4 are grayed out. I have followed all the instructions that are included and have set all the dip switches correctly, I have also tried just using 2 controllers off the 9-pin USB 2.0 header with the 2 mini USB connectors connecting each to controller 1 and 2 and that doesn't work either, what am i doing wrong any help would be appreciated

[dext3rshero]

 turns out 3 of the 4 controllers were defective, therrmaltake sent me 3 new fan controllers and everything now works