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Challenger Prime RGB Can't Install Software


Pook

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Hi,

Today I bought a Challenger Prime RGB Keyboard/Mouse Combo.

I have a new Windows 10 x64 install.
ASUS PRME B365M-K motherboard

I've installed the drivers but device manager still shows windows default drivers are being used.  I tried the firmware update but it says "Device cannot be opened" and then "Please plug in device!"  The software flashes briefly on the screen and then closes when I try and run it. 

I've tried all USB ports, removing the drivers, running the install and then plugging everything back in.

Any help would be greatly appreciated.

-pook

ChallengerPrime.pdf

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