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Found 4 results

  1. Hey there, I've messaged the support before, but I didn't get an answer and since I saw some people being helped here I decided to submit my request again. For about 2 years I've owned my Poseidon Z with blue switches now and was really satisfied with its simplicity and its looks. But since some time more and more keys dont work properly anymore. The most annoying (and the worst one) is the "." (dot), which often either doesn't register or registers twice, but never does what it's supposed to do; return exactly one character. Same goes for other keys as well such as the "?" (questionmark), "x", "9", "p" etc.... In fact it was really hard for me to write this post since I have to double check every letter. As I got granted a 5 year warranty on the switches and didn't use the keyboard in any appropriate way (was just laying on my desk) I now want to claim my warranty and get this issue fixed. I would really love to use this keyboard for a long time. Greetings Fabian R.
  2. Hello, I have purchased a Poseidon Z Illuminated blue switch edition and my 3 key no longer works 80% of the time i press it. Sometimes it will type out a 3, but a majority of the time nothing happens once I press the 3 key. I would like to receive help, but I cannot find out how to contact the warranty department. I am a USA resident. Thanks!
  3. Challenger Prime Macro Key Issue

    Hi all, I just bought my Challenger Prime today. I was so excited to bring it home and try it out. Once i had all the software installed and everything setup, i wanted to assign some macro keys. I started going to the macro settings and clicked the side arrow next to T1. Then, i clicked assign macro and macro manager. When i want to macro manager i clicked new and i couldn't select a T key so i thought the macro select blank space was for a name. I read that you have to enter a name for your macro then hit new. But when i hit new nothing happened... It did stop the typing thing though. So i thought i could start recording. When i clicked start recording it said, "Please select a macro before start record!!" So i tricked clicking on the new macro select i just made but it was still outlined in white and when i pressed it, nothing happened except that it gave me the option to rename the macro (just the blinking thing came back). So i don't know what to do! Help please!!
  4. Chsllenger Prime problem

    Windows start key does work
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