Jump to content

Welcome to Tt Community
Register now to gain access to all of our features. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more. If you already have an account, login here - otherwise create an account for free today!

Note:
If you are experiencing technical difficulties with your registration process, or if you have not received a confirmation mail, please drop an e-mail to ttcommunity@thermaltake.com with your registered username/e-mail. We will sort out your request as soon as possible, sorry for any inconvenience

Photo

Poseidon Z RGB - Chatter, double key strokes on Keyboards


  • Please log in to reply
53 replies to this topic

#21
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

Where can i by a brown switch?. I want to replace it myself. I am from Ukraine, and bought this Poseidon RGB (brown) from NewEgg.

"D" key have some trouble with long press, its some times dont work, the keybord are 1month new. It`s wery sad(

HI Slavko, please contact our customer support at erma@thermaltakerussia.ru and they will assist you further on the switch.



#22
Slavko

Slavko

    Beginner

  • Members
  • Pip
  • 2 posts

HI Slavko, please contact our customer support at erma@thermaltakerussia.ru and they will assist you further on the switch.

i send a mail, and recive:

 

----- The following addresses had permanent fatal errors -----

User Unknown



#23
Douglas

Douglas

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

Still no reply from the support



#24
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

Still no reply from the support

Please provide us the email you used to send to the support, we will ask the support for you.



#25
Douglas

Douglas

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

Please provide us the email you used to send to the support, we will ask the support for you.

 cs2@thermaltake.com 



#26
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

 cs2@thermaltake.com 

i mean your email...



#27
Douglas

Douglas

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

i mean your email...

lol sorry, It's doughlasignatiusmosquito@gmail.com



#28
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

lol sorry, It's doughlasignatiusmosquito@gmail.com

Can you send your email to this email and get back to be after 3-5 business days if there's no reply from the support:

 

cs2@thermaltake.com



#29
Douglas

Douglas

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

Can you send your email to this email and get back to be after 3-5 business days if there's no reply from the support:

 

cs2@thermaltake.com

sent



#30
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

sent

Great. Contact me again if you did not receive any reply from them in 3-5 working days.



#31
Douglas

Douglas

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

Great. Contact me again if you did not receive any reply from them in 3-5 working days.

It's been 5 days already yet still no reply.



#32
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

I'll send an email to the support manually for you.



#33
Douglas

Douglas

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

I'll send an email to the support manually for you.

Replied, currently living on Philippines. Hope will get a feedback asap. 



#34
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

Replied, currently living on Philippines. Hope will get a feedback asap. 

Please communicate with our support for further assistance on the issue.



#35
Douglas

Douglas

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

Okay, this is getting frustrating. after 1 week, Double key pressing problem comes back omfg. What to do now?



#36
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

Okay, this is getting frustrating. after 1 week, Double key pressing problem comes back omfg. What to do now?

Did you get it replaced? I thought you've contacted the support?



#37
Douglas

Douglas

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

Did you get it replaced? I thought you've contacted the support?

They didn't replace it, they just "fixed it" I think. They brought it back writing "tested okay". Then they contacted me to get it already. It worked fine for 1 week, then the issue came back.



#38
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

They didn't replace it, they just "fixed it" I think. They brought it back writing "tested okay". Then they contacted me to get it already. It worked fine for 1 week, then the issue came back.

Can you contact them again as they are the support that fix all RMA issues. They will need to know that to improve the issue. Thanks.



#39
Douglas

Douglas

    Just Getting Started

  • Members
  • PipPip
  • 18 posts

Can you contact them again as they are the support that fix all RMA issues. They will need to know that to improve the issue. Thanks.

The one you contacted to email me?



#40
Guest_Tt Josh_*

Guest_Tt Josh_*
  • Guests

The one you contacted to email me?

Yes Doug, contact them with the original email that you used to send to them.

 

cs2@thermaltake.com






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users