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Major issues with Poseidon Z RGB (Cherry Brown) - Lighting/Programming/Windows 10

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Could you please make a video of the lighting effect bug? I'm afraid that we are not able to repeat the process on our computer since it works well when we change rainbow effect to the red-blue wave effect

About the wording issue, please change your screen resolution to 100%.

「change wording and other」的圖片搜尋結果

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On 7/30/2017 at 11:29 PM, Tt David said:

Could you please make a video of the lighting effect bug? I'm afraid that we are not able to repeat the process on our computer since it works well when we change rainbow effect to the red-blue wave effect

About the wording issue, please change your screen resolution to 100%.

「change wording and other」的圖片搜尋結果

Sorry for the late response, Here's the video.

 

 

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Could you please try to do some testing?

1. Use the same pattern on Ripple effect (customized)

2. delete the pattern and build a new default one (Red to black) then apply on Wave effect

3. change the color from black to blue then apply

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19 hours ago, Tt David said:

Could you please try to do some testing?

1. Use the same pattern on Ripple effect (customized)

2. delete the pattern and build a new default one (Red to black) then apply on Wave effect

3. change the color from black to blue then apply

I was able to fix the text issue with your suggestion.

------------------------------------------------

The Ripple effect does not seem to work at all, and makes a noticeable whining noise near the arrow keys.

The wave effect, after manually changing the colors from red/black to blue/red does not change anything.

------------------------------------------------

I've also found more issues, selecting static, and then the "spectrum cycling" checkbox does nothing

Also, if you press "apply" more than 3 times in a row quickly, the application crashes.

 

 

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After discussing with our engineer, it seems that your firmware is broken...

The only thing we can do is the refresh your firmware version

 擷取.PNG

If it still can't help, you may need to contact our customer service: http://my.ttesports.com/csWarranty.aspx 

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

 

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21 hours ago, Tt David said:

After discussing with our engineer, it seems that your firmware is broken...

The only thing we can do is the refresh your firmware version

 擷取.PNG

If it still can't help, you may need to contact our customer service: http://my.ttesports.com/csWarranty.aspx 

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

 

Hello, The latest update has fixed all my issues. Give a Big Thank you to the engineer who assisted.

Thank you

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