I would like to give an opinion.
Try to do the following:
1- Unplug the control and Uninstall the program completely
2 - Restart Win10 and run CCleaner to clear the registry
3- Enter the Device Manager and delete all the USBs that are not being used
4- Run the CCleaner again
5- Restart Win10
6- Install the program (without connecting the control) with Administrator Privileges
7- Turn off the PC
8- Plug control into an internal USB
9- Restart Win10
If it does not work, try this:
5- Turn off the PC
6- Connect the control to an internal USB
7- Restart or Win10
8- Install the program (with the control connected) with Administrative Privileges
See if it works
This seems to me the same problem that some iPhones have with USB