[POSEIDON Z RGB Owner's Club]

Hello i just purchased the Poseidon z RGB. Well when it got here I didn't realize it wast compatible with windows 10 but i plugged it in and it worked but when i try to use the gaming software try to change the colors. the program always give me a warning saying " please plug-in gaming device to start the ap configuration!" I don't understand what it means i tried unplugging and re plugging the keyboard which did nothing. if someone can help me that would be greatly appreciated. please help me 

 

 

Hi, I am using  this keyboard with Windows 10 and it works fine. The software works but is a bit buggy. There is supposed to be a new version being released quite soon.

[POSEIDON Z RGB Owner's Club]

You can provide the serial number to our customer support and you can ask them to check the version for you

 

support@thermaltake.de

Technical support have replied and said it is a September 2015 version, is this the latest version?

[POSEIDON Z RGB Owner's Club]

You can provide the serial number to our customer support and you can ask them to check the version for you

 

support@thermaltake.de

 Ok,  will do. 

 

Thank you

[POSEIDON Z RGB Owner's Club]

Hi, not all the keyboards have issues, we will fixed mostly all the chattering problems for the keyboard

Hi, was the fix to change the switches or was it a firmware fix? How can I tell if my new keyboard has the 'fix' or is it luck of the draw?

[POSEIDON Z RGB Owner's Club]

I have just purchased this keyboard and I am impressed by the build quality. Like many people have commented the software leaves a lot to be desired as it is very buggy.

 

Before purchasing the keyboard I read quite a few reviews and the majority were very positive but after purchasing the keyboard I have read quite a few negative comments on sites like Amazon that the switches fail after a few months use resulting in key chatter and bouncing. Do the Kailh switches have a high failure rate? They are supposed to be rated at 50 million key presses but fail after a few months? I'm now very concerned about the reliability of this keyboard. What is the return rate on these? I know it has a five year warranty but the cost of return postage is high and I would not want a second hand replacement keyboard. Not sure if to return this now.

[POSEIDON Z RGB Owner's Club]

Hi, can someone please tell me what the small white light with the arrow pointing down is indicating? (next to the caps lock light)

 

Update! Ok I have solved it! It is the scroll lock key.

 

 

Thanks