[Poseidon Z Issue /:]

Hi Griz . In case of warranty concerns, please first contact your local dealer for further assistance.

Our customer service: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[Major issues with Poseidon Z RGB (Cherry Brown) - Lighting/Programming/Windows 10]

Could you please make a video of the lighting effect bug? I'm afraid that we are not able to repeat the process on our computer since it works well when we change rainbow effect to the red-blue wave effect

About the wording issue, please change your screen resolution to 100%.

[Tt esports Black V2 Mouse (Device Descriptor Request Failed) NOT WORKING.]

Here is the software download link for:

Black V2: http://www.ttesports.com/files/Product_download/tt_esports_command_center_v2.0009.rar

DRACONEM RGB Hard Edition: http://www.ttesports.com/files/Product_download/tt_esports_draconem_rgb.rar

[Major issues with Poseidon Z RGB (Cherry Brown) - Lighting/Programming/Windows 10]

Could you please help to check your firmware version?

[Thermaltake TT Poseidon UK Layout?]

I'm sorry that we don't have the UK layout software for now. We will release the update soon.

[I NEED HELP!]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[VENTUS R macros are NOT WORKING on PROFILES]

I'm sorry that we are not able to back to the previous firmware

Back to the previous version

Back to the previous version

Back to the previous version

[Where is the Challenger Pro software?]

Please download the software from our website: http://www.ttesports.com/Keyboard/3/Challenger_Pro/productPage.htm?a=a&g=ftr#.WXXEalF-XRY

[GAMING MOUSE PROBLEM]

I'm sorry that we don't have any software for this mouse to edit the LOD

[Is there any software for the Talon Blu?]

No sorry, we don't have any software for this mouse

[VENTUS R macros are NOT WORKING on PROFILES]

We've passed the information to our PM team, they will fix this issue and get back to you soon.

[POSEIDON Z RGB New Software Updated]

Here is the video introduction for our software:

 

 

[Challenger Pro Software Issue]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

 

[Poseidon Z RGB not turning on]

Did you try it on the other computer?

Our customer service: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[VENTUS Z Owner's Club]

please download here: http://www.ttesports.com/files/Product_download/tt_esports_command_center_v2.0009.rar

[Challenger Prime RGB Software not working.]

Does your keyboard work well when you open the software? Which software did you download?

[Poseidon Z RGB - Chatter, double key strokes on Keyboards]

Hi Robert,

Please contact our USA customer service here:

Thermaltake USA Inc.

20420 Business Parkway, City of Industry, CA, 91789 USA

email: ttsupport@thermaltakeusa.com

Tel: Toll-Free 800-988-1088

M-F 9:00AM to 5:30PM (P.S.T)

[POSEIDON Z RGB New Software Updated]

Could you try it again or take a photo?

[POSEIDON Z RGB Owner's Club]

It's normal. Don't need to worry about the firmware issue if you have already updated to 51

[Mouse side button is broken, I think.]

Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

USA / Canada :
ttsupport@thermaltakeusa.com
Tel: Toll-Free 01-800-988-1088
M-F 9:00AM – 5:30PM (P.S.T)   

Asia: cs2@thermaltake.com

Europe:  support@thermaltake.de

[Challenger Prime RGB Combo - mouse rgb lighting has stopped but the red sensor is active.]

Sorry that the software can only control the keyboard lighting. Here are the only hotkeys to control mouse lighting effect:

MOUSE HOTKEYS

DPI Button DPI Level Changer DPI Button + Scroll Change Lighting Effect (Static or Spectrum Running) DPI Button + Left Button Turn On/Off Light DPI Button + Mouse Button 5 Spectrum running speed up DPI Button + Mouse Button 4 Spectrum running speed down

[POSEIDON Z RGB New Software Updated]

Sorry that we can't provide older version firmware and the factory reset...

[POSEIDON Z RGB New Software Updated]

I'm sorry that we don't provide the previous version now. We didn't get any report for these bugs before either. 

[POSEIDON Z RGB New Software Updated]

We've passed these bugs to our engineer and he promised that he will fix these in the next version. Really thanks for your help

[POSEIDON Z RGB Owner's Club]

Hi Ennuigh,

Sorry for the version bug. Our engineer is fixing the problem right now and it will be solved this week.

For the macro issue, we've discussed with our PM team and will release a new version for AZERTY keyboard. Thanks for your patience.