[Software cant recognize the new Riing 12 RGB Fan TT Premium Fans.]

I have contacted the support team and they have sent me a new controller, since then the software started to recognize the fans.

Problem solved

[Software cant recognize the new Riing 12 RGB Fan TT Premium Fans.]

I have windows 10 as OS

 

System specs

i5 6500, 16gb ddr4 RAM, 960 gb SSD, Asrock b150/k4 motherboard, 650 w Bronze Fractal PSU, EVGA GTX 1070 FTW.

 

I have always turned off the computer and plugged the fans or unplugged them.

 

Still the software seems to not recognize the fans

[Riing 12 LED RGB Radiator Fan TT Premium Edition - Software not that great]

Gday guys. I recently installed 3 x rgb tt riing fans and mine are only lighting up red. And the software doesnt recognise my fans. No rpm no nothing. I have a asus maximus hero viii. I installed them exactly how it says in the manual and i just have no idea whats going on. Any helo would be greatly appreciated.

 

Cheers

Hey Bou87, I have the same problem, I dont seem to find the solution yet. Please let me know if you figured out the solution. 

Thankyou.

[Software cant recognize the new Riing 12 RGB Fan TT Premium Fans.]

I recently bought the Riing 12 RGB Fan TT Premium Fan pack.

I have installed the fans in case connected each fan to the hub, connected to molex and connected it to my motherboard using usb 2.0 connection.

After installing the software, i noticed none of the fans are being recognized by the software. 

 

I have un installed the software, connected to a different usb connection, only connected 1 fan on the hub, even changed my entire ssd, still the fans are not being recognized by the software.

 

Though my motherboard is new i thought it was the usb connection fault, so i tried the nzxt hue + lightning kit on both connections and it worked and i can control it form my pc.

 

Should i return the fans or is there any other trouble shooting i can do.

Please leve your suggestions 

Thankyou.