Hi community and support,
i have same issue with a brand new mouse. Related to the other people in this and other threads i assume it is a generic issue and i think its helpful if support dont tell everyone to contact his local support.
Support. Please first let me sum up that customers with the issue still can click buttons, e.g. right click open context menu. Only the cursor is frozen. So the usb connection is working. Not sure why you think it shoud be a problem of the computer. Looks for me more as a problem of the mouse self.
Community. Did someone of the other guys with the issue installed the Command Center Software and tried the mouse firmware update of this software? If yes, what is your expirence? Because i coudnt find any changelog to firmware update it will be interesting if that update fix the issue maybe.
Looking forward that Thermaltake can fix that issue.
Kind regards,
Marco
