[**ATTN Users with Thermaltake Riser Cables**]

On 2/3/2016 at 10:18 PM, ThermalMike said:

**ATTN Users with Thermaltake Riser Cables**

**UPDATED 5/3/2017**

If you are experiencing issues with your Thermaltake Riser Cable product, please help to contact our support for warranty replacement options.

Email Contacts:

USA/Canada/South America:
support@thermaltakeusa.zendesk.com

International Global Customers:
info@thermaltake.com

Subject: Thermaltake Riser Cable Request

What we need:
1. Motherboard Make/Model
2. GPU Make/Model
3. Your invoice/receipt
4. Brief description on the issues you are having
5. Your shipping address
6. Your Name
7. Phone Number (For shipping purposes)

Once your email has been received, please allow 1-3 business days for processing.
Due to region availability, some requests may be delayed.
 

I recently purchased a PCIe x16 Riser card which was instantly defective. After install my computer becomes sluggish and boots much slower. 

I have latency issues, lockups and audio artifacts or stuttering. When(or if) it boots to desktop, it stays on for about 20 seconds then cuts power and reboots. It won't run any of my 3D or editing applications – as soon there is expected load to the GPU the computer cuts out. I tried changing the bios settings on the PCI-E slot from AUTO to Gen 3, but the problems remain.

Without the riser card everything works flawlessly, but because of these power cuts I have now lost my WD Black 2.5'' 500GB HDD – so I am not only 46$ short because of this faulty riser card, but with a shorted out HDD I now have to bleed extra $ on a new HDD.

So extremely frustrating!

Motherboard Make/Model : Gigabyte GA-Z87N-Wifi Mini-itx LGA 1150

GPU Make/Model : GeForce GTX 1070 AERO ITX 8G OC

I sent an @ to support@thermaltake.de and cc’ed cs2@thermaltake, cs@thermaltake, mike.fierheller@thermaltakeusa.com and ttsupport@thermaltakeusa.com waiting for a reply.