[Japan] Fabio Moma

[Tt eSPORTS Iris Optical RGB Miku Edition Mouse Wheel Broke]

8 hours ago, ReMiKU said:

I saw people fixing it with super glue, though idk how effective that is. But I realized I still have warranty but to this day I'm still waiting for them to contact me if it's already fixed.

I tried superglue and it just snapped again  Good luck with your warranty.

[Tt eSPORTS Iris Optical RGB Miku Edition Mouse Wheel Broke]

Exact same problem, did you ever get a fix/warranty replacement?

[IRIS OPTICAL RGB scroll wheel suddenly not working]

Did anyone have any joy with customer support, getting this fixed? My mouse wheel died too.

I took it apart, there's the thinnest bit of plastic that flexes if you push down on the wheel - that's what breaks.
I paid serious dollarydoos to import the Hatsune Miku special edition one so I'm SOL on warranty I would guess as it was JP only.

[IRIS OPTICAL RGB scroll wheel suddenly not working]

Did either of you guys have success fixing or getting a replacement? 

On 12/22/2018 at 9:03 AM, a55licker said:

Randomly today while I was playing, my mouse's scroll wheel just became smooth and stopped working, i've tried so many solutions but not of them work, i tried the dismantle it but there was no screw hole. Does anyone have a fix for this? I've had this month for 3 months

 

On 5/15/2019 at 10:34 AM, RX78CV01 said:

just had this problem too only after 5 months of usage....which is definitely under warranty, i'm trying to get in contact with customer support for this.

 

Cheers.

[IRIS OPTICAL RGB scroll wheel suddenly not working]

This has just happened to me.

I only signed up to this forum to complain about the [redacted] quality of thermaltakes products, first the pcie riser cable fiasco now this.... obviously my fault for keeping on buying their products!

This mouse is less than one year old!!!!

[**ATTN Users with Thermaltake Riser Cables**]

On 9/28/2017 at 9:11 AM, annoyeduser32 said:

Thought I'd weigh in on this. I too emailed info@thermaltake.com, however it's probably better just to directly submit an RMA request on the website, as per their reply email to me:

 

 

I have one of the "older style" riser cables and was getting system hangs, glitches, crashing and terrible performance as well. Meanwhile my new PC is sitting caseless as I wait for a replacement cable.

 

Just an update, received my replacement cable and *touch wood* seems to be working OK! No more errors spewing out of my console!

[**ATTN Users with Thermaltake Riser Cables**]

Thought I'd weigh in on this. I too emailed info@thermaltake.com, however it's probably better just to directly submit an RMA request on the website, as per their reply email to me:

 

Quote

If you would please file a RMA claim at http://warranty.thermaltake.com.au/SubmitWarrantyRequest.aspx

And send the faulty riser cable back we will be able to organise a replacement cable to be sent out to you.

 

I have one of the "older style" riser cables and was getting system hangs, glitches, crashing and terrible performance as well. Meanwhile my new PC is sitting caseless as I wait for a replacement cable.