[**ATTN Users with Thermaltake Riser Cables**]

On 1. 12. 2017 at 11:11 AM, Booze said:

Hello mike, im wondering if you could spare some help for a guy in the UK,I have been trying to email your Europe counter parts and i am having no success at all. Sent about 6 emails in the last 3 days asking if they would replace my recently brought p5 case with its white clip riser,and every email gets bounced back, i only would like the cable replaced, its obviously is in  warranty and been causing system crashes,artifacts and system lock ups,i know this as when my 1070 is attached directly to the motherboard its all fine.

I have tried changing it from auto to gen 2,worked for a bit (about 10 days) then started causiing serious issues,been through all the steps to check if its my setup,and it must be the riser.

I only brought this case for 2 reasons

1. I wanted a open case

2. I wanted to show off my card in all its glory

I do have my proof of purchase,and really need some help over here.

I'm in Europe too and i emailed info@thermaltake.com for a replacement as per 1st post template, took a while but i finally received the replacement a couple of days ago.

[**ATTN Users with Thermaltake Riser Cables**]

On 26. 10. 2017 at 8:32 PM, Mati_jbevi said:

Hello everyone, good afternoon, a few days ago buy a P5 and guess what ... hahaha, that's right, I also have problems with the #### riser pcie. Someone please tell me if thermaltake is solving these problems and is responding to this serious error.
I think like almost everyone, using the gpu in that position is one of the main reasons why I buy this case. 
Really disappointed that with so much time elapsed they have not solved this problem.  

Sorry for my bad English, greetings to all and thank you very much.

Maybe if you're lucky and have the white clip version, you will get a replacement, but if you have a newer black version one, it's your problem. Seeing the cost of the premium cable together with the cost of the case, it ain't worth it... Hopefully some competition will make a similar case with a working riser and they'll have a winner.

[**ATTN Users with Thermaltake Riser Cables**]

Sent the email as in 1st post of this thread on September 10th and also the eRMA from the website, no reply anywhere yet

Have the P3 Core Black with the newer style riser with the black clip and it's been causing a 0.25s lag spike on start of every process, after a couple of weeks it got worse and started doing it all the time, benchmark scores dropped by half. Had to buy a GTX 1070 to fit directly on the motherboard as my 980Ti is too long and had no problems since so it's 100% the riser...