Anaphylaxus

Hi there Purchased the 3x pack of Riing Plus 12 fans, and connected them up, and like many other users, I'm not able to get the Riing Plus software to open, so I can't control the fans. I sent an email through to TT support but have not heard back in a week or more. System is a Ryzen 5 1600 with a Taichi X370. I know there's some talk that the controller needs to be replaced with a compatible one? Grateful for any assistance!