Fanboiii

yes, that cable is like the one i had originally. Ive been told that is the solution for the problem you have demonstrated.

updated to v1.2.1. has been working perfectly now. will follow up in a few weeks.

have you seen this thread?? https://community.thermaltake.com/index.php?/topic/64021-riing-plus-premium-errror-codeh_0x0001/

nice rig man. which power cable do you have? is it like the one like Tack showed up above with the braided lines?

Avenger, if you haven't swapped controllers and you have an AMD CPU, I would recommend contacting their customer support. They were easy to work with for me. prehaps they have some further insight about your particular situation that i can not help you with.

Correction: The TT software seems to be in conflict with the Corsair Link software, not Asus' Aura. Not only that but the Corsair Link software is causing a hugely annoying studder in some of my games. When i close down the Corsair Link software and restart my computer, the TT software seems to work fine after the restart. If turn on my computer after a session where i did not shut down Corsair Link, the controller fails to connect with the fan's LED's. I will repeat this process a few more times, however this still doesn't fully explain why the TT controller didn't work when i did a fresh install of windows. Will update in a week or two.

Update - I suspect the TT software is fighting with the Asus Aura software. Reason being when i stopped the asus software from running, the TT software works. When i enable the Asus software, it doesn't. Are there know capability issues with these two programs??

Avenger, i tried to unplug the power to the control and plug it back in. It had no affect. I unplugged the USB cable feeding into the control, then replugged it back in. still no affect.

Soooooo... Progress!!! I use Asus Aura software to control the other LED's in my building, naming the stuff on the mobo and RAM sticks, along with a LED addressable strip i have. One of my stick LED's stopped working. This is not the first time. After dealing with Corsair, The RMA'd a new set of RAM sticks to me... they worked great... until 2 days ago. I noticed one of the LED's out again... like ####. Long story short, I determined that the RAM was fine, it was the motherboard or software or something. I contacted ASUS, they gave me a number of steps to run thru, and sure enough, using Corsair Link, i got the RAM stick to light up again. Restart the computer...... Fan's won't light up now. IS IT POSSIBLE THE THERMALTAKE SOFTWARE AND CORSAIR LINK AND ASUS AURA ARE NOT PLAYING NICE OR BATTLING FOR CONTROL??

maybe next time it doesnt work, i'll try unpluging the power and replugging it in... however, i believe i have tried this. I'll verify this in a week or two.

BTW - Day 3... worked again.. i think i just have to check into this forum to ensure it works. Yes, i know i'm not helping...

Hey Avenger, when you say " But if i unplug on few seconds, and plugged in again controller power connector " you mean you remove the power cable leading to the controller, but then plug the power cable to the controller in again, with the PC still powered on, it then works?? I'm not the expert here, but i think you need that different power line with the resister in it. Is your CPU a AMD or Intel? I ask because that power resister (if i remember correctly) only affected AMD's Ryzen or Threadripper chipsets. Maybe someone can correct me on that.

Hey Tack, Day 2 after computer was Completely powered off and yay! they work again today. I'm going to try to put it on sleep next go around. (now that im here whining on the forums, its going to be a champ, then when i walk away, it'll stop working. To answer your question, the lights either work when i turn on the computer, which i know they are working because i get the smaller warning box (its that pump warning) or they don't. I believe that must have been that fancy little circuit board they had to add that was mentioned in another one of the threads with the same error code. One of the users jerry rigged something like that and got his lights working. I believe a TT rep associated this with a AMD issue, something to do with changes AMD made and did not tell them about til after the product was launched. I was planning on shifting some of my parts around all my various computers as I'm re-purposing some mining rigs. One of those changes was to swap in a new power supply to this computer with the TT Plus Lights. If i think about it while puttering around, maybe i'll swap the power cables and see if i can get it to work to at least confirm its not the power cables. Also, just for those searching threads because they have similar problems... always TRIPLE CHECK YOUR MOLEX CONNECTORS. I had a friend with a similar issue and it was his MOLEX that was issue. Those plugs often push the pins out and in case anyone from product development is reading this - STOP USING MOLEX. I was disappointed when i saw that was the power connector with this controller. It makes your product appear and feel cheap when i see that. They never seat properly, you almost always have to force the pins together, and they first came out more than 20 years ago... (I'm aware they still put those stupid power connectors for OLD OLD OLD disk drives on some power supplies. Does anyone even use those anymore? but i digress. ) Thank you for your reply and efforts in trying to help Tack!

to my eye, no. According to the customer support person, there was. The connectors were the same. The length was about the same. The only difference, and this made a difference to the customer support worker, was the one they sent me was braided, where the original was rubberized wires in a flat formation. https://goo.gl/images/qWThPa - number 2 was like the original https://goo.gl/images/zH33fi - similar to the braided cable they sent me. To be completely honest, I don't believe the power cable was the issue. The fans have always spun, they just didn't illuminate. Maybe they know something I don't know, I would swap them to confirm, except that would hardly isolate the issue as i can't even get it to consistently work.

Update: after trying to solve the issue today which included multiple restarts and complete shut offs... I left my computer completely off and physically removed the power plug from the power supply, came home, plugged it in, powered it up and its working now. Will restart eventually and see if it continues to cooperate.