Stug187

Well i got my problem solved, i contacted the company where i bought the fans, and refunded them, bought aerocool rgb fans instead which work perfectly fine without any trouble... thanks thermaltake.

what do you mean with part number, where do i find it? yea i got a new controller and tried a lot of versions, 1.0.2 / 1.2.1 / 1.1.7 / 1.1.5 but only with 1.0.2 i wont recieve a "cant find controller" error.... every other versions gives me errors...... its frustrating...

Hello there, i just build a new PC and decided to get a Ryzen CPU and some Thermaltake Riing 12 RGB Premium Fans. First not a single software version would recognize my fans or my hub, then i got a new hub from the german support, then 1 single version of the premium software recognized my hub, but wont change the speed or color of my fans... is there any other thing i can do or is the only way to refund the thermaltake stuff and buy something that actually works? sorry but i am really #### off right now...