I know the pains. I even have a BBB case against TT. This is THE WORST customer service I have ever dealt with. Beginning with their clear false advertisement on the box showing a light pattern on the fans that the included fans cannot do to the terriblen QA for such a beautiful case that actually has airflow and looks!
I also have issues with my door but at least I can still do a workaround to make it close. Funny enough when I complained about this alignment issue their "tech" support told me that when you add things inside it could make the door sag and create that. I was like ...so didnt your "engineers" expect people to actually put PC PARTs inside a freaking PC case, or do they think we would display an empty case for decor???
The BBB case is still opened after a laughable reply from them.
Needless to say, I will never buy TT again and every chance I get with friends, customers or forum members, I warn them about buying from TT.