Okay Brethren. My issue has been resolved, thank ####. I must provide an update on what happened. If you read my post from 11/28 you get an idea of where I was at. I was completely stuck.
I emailed support and they sent me a replacement pretty quickly. From the time I submitted a RMA request it was probably 1 week. So excellent service on Thermaltakes part here.
Personally I think that there was an issue with the on board RGB control with my Gigabyte board taking precedence over the TT controller software. The controller I was using was the TT premium addition which is the one with 9 ports on it, not the one that comes typically with the devices that has 5 ports on it. I went and bought it separately because i have 7 fans, and figured just wire them all to one controller rather than daisy chaining additional controllers together. Well, Thermaltake sent me a new one which is one of the 5 port ones that typically comes with the devices you would buy from them like the cooler or fan packs. I was confused because thats not what I had asked for. I figured I would at least test it because the connections to the mother board used a USB connection on the 5 port controller rather than the PWM and DLED RGB connection for the 9 port box that I previous had wired up.
What do you know? It worked. The TT controller software worked without fail. I said to myself "son of a b*tch..." because I had put the one that came with the liquid CPU cooler I bought in the box and put it in the attic. I didn't attempt to hook it up the first time because I needed more than 5 ports to support all the fans I had. When I originally did the install I saw the 9 port at Fry's and thought it was the same and I could save space. Nope....
So since it was working I tested all the features of the software and its working beautifully. Alas, I have daisy chained the controller thermaltake sent me to the one that came with my CPU cooler to allow for all my fans to be plugged in, set the dip switches so it knows there are two modules and boom! All is well here. Finally....
I know this may not be a solution for all but I digress back to my thought about the motherboard software taking precedents over the TT software. The TT premium controller I had with the 9 ports required a PWM connection which allowed the motherboard to take control over the function. With the default controller that has 5 ports it uses just a standard USB connection which I think just supplied the power and a signal that the TT software was able to pick up and see.
So if you have some kind of onboard RGB control like my gigabyte does, that may be the problem. Try hooking it up with the standard controller just using the molex power and the supplied usb to mini usb that comes with it.
Cheers and Thank you Thermaltake.