Falsa

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It was working fine and i like the fans but now its annoying because sometimes i dont want the light when iam watching a movie.. i click and nothing .and the speed theyre at is relatively noisy . iam waiting for a reply because i can return them via amazon but i need to make sure i tried everything and so am waiting for a reply from thermaltake

Hello.. I bought a thermaltake pure rgb fans 120mm .. and it was working fine then suddenly the software stopped opening and am stuck on the same color and speed and its a bit noisy.. how can i fix this,? I reinstalled software a couple of times and changed slot inside the motherboard usb but still nothing is happening.. help please