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alphadg replied to alphadg's topic in MechanicalAny feedback on this one? In a different forum, I got feedback that it could be due to the latest Win10 update. I opened an issue with Thermaltake a few days ago, but haven't heard back. Great customer support.
alphadg started following X1 RGB - Please plug in Thermaltake device to get started
alphadg posted a topic in MechanicalJust bought a X1 RGB keyboard. Running Win10 build 1809, Asus TUF Z370-Pro Gaming motherboard, i7-8700K CPU. I installed the TT RGB software version 1.9.0. Even let it update to 1.9.1. In any case, I get the message 'Please plug in Thermaltake device to get started.' I've tried different USB ports, rebooted, etc., but still no luck. Interestingly, Device Manager lists the keyboard as a 'HID Keyboard Device.' I've tried various things to see if it would run a TT-specific driver, but no luck. I also find it interesting that TT software download was unsigned. Not sure if there might be a side-effect from that. Any suggestions for how to get this to work? I really like to keyboard, but will have to return if I can't get the most out of it.