Emailed Support but had no response so hoping the community can help.
Brand new build, bought some Ring Plus 12 in a 5 pack to fill up the case.
Anyways as per instruction and youtube video set everything up
First thing i noticed was the fans have loaded in multicoloured and not red (as per pic)
they do spin up and my motherboard UEFI doesnt detect them
when i load up TT RGB plus i get the H_0x0001 error.
1) Tried switching the USB 2.0 connectors on my Asus mother board between (USB1213 & USB1114) with no change
2) powered it up via the molex connector first and then plugged the USB back into the controller, noticed windows does give me a USB not recognised error.
3) I found RiingPlus.service and it cant detect any fans either.
Spec wise my machine is i7-8700 on a Asus Tuff H370-pro gaming with 16GB DDR4
Any ideas on what could be wrong? is the controller dead?