I recently built a new computer (Parts as followed)
Case: Thermaltake Level 20 MT ARGB
PSU: Thermaltake 750w gold RGB Sync edition
M/Board: Asus Strix X570-e gaming
CPU: Ryzen 7 3800x
AIO: Thermaltake Water 3.0 240 ARGB sync
GPU: Asus Strix 2070 super
RAM: 16gb G.Skill Trident Z 3600hz
Samsun 970evo M.2
I put it all together and it all works well.... ALL fans light up. HOWEVER, I can not get the case fans to sync with the M/board. As soon as I hold down the RGB button on the case, only 1 fan lights up. Even the AIO RGB doesn't light up. I have no control of it in the Aura software either. As soon as I switch it back from the M/Board, all the lights come back on. I tried downloading the software from Thermaltake and it keeps coming up with an error saying there is no controller.
The case comes with a controller (I think it's a controller) on it where all the fans plug into it and it plugs into the motherboard. The fans spin.
I have tried both headers on the M/Board and still no difference.
I've gone back and forth through the manuals and still can't work it out.
SEE VIDEO BELOW