I was messaged on my email by I guess the Taiwanian division that said they have informed malaysian one and they will contact me soon, here's the emails:
Looking forward to this, been with a dead PSU for 2 weeks now.
2020-08-18 10:27 GMT+08:00, CS3 <CS3@thermaltake.com.tw>:
> Hi Putenikhin
> We have already inform our Malaysia office.
> They will contact you soon.
> Thank you.
>
> From: Sergey Putenikhin
> Sent: Monday, August 17, 2020 3:01 PM
> To: CS3 <CS3@thermaltake.com.tw>
> Subject: Re: Warranty replacement of PSU
>
> Hi, can you please advise how soon something will happen? Will they contact
> me or? What's the next steps I should expect?
And noone contacted me from the local team yet. Still sitting with the dead PC.