Nytro

I recently purchased the Thermaltake - Pure Plus 12 LED RGB (Triple Pack) from bestbuy and upon getting everything wired up and installed I get this message from the TTRGBPlus program. Not sure what to do. I checked my wiring and everything looks pretty good. Currently, when PC is on the fans are spinning and im getting mixed colors. I just cant get the #### thing to sync up with my PC. PC spec: Asus Tuf x570 w/ wifi, Ryzen 7 3800X, Corsair RM1000 power supply, 32GB G.Skill ram.