Hello guys, I also am experiencing some issue with the Thermaltake X1 keyboard software. What I did was to install the X1 RGB software first then head over to windows setting>devices>Bluetooth and other devices, then click on the "TT" and click remove device. After this, your keyboard will become disabled, immediately do a reboot on your computer. Then afterwards open the X1 RGB software first thing after start up, the software should now be able to recognize your TT X1 keyboard.