Hi all,
I am currently building a fully water-cooled PC from scratch. I have all the necessary PC parts except for the PC case. I ordered the Thermaltake Core P8 Tempered Glass Full Tower Chassis, a very large computer case, on March 13, 2023.
Unfortunately, when the case arrived on March 20, 2023, it was completely broken. The side glass was shattered into a million pieces, and the PC case panels were also scratched. It appears that the case was brutally damaged during shipping.
I ordered the case from "https://ttpremium.eu". I have tried to request a refund or a replacement, but they are not responding to my emails, and the phone number provided is invalid. I also tried to create a "Request Form," but I have not received a response.
Does anyone have any experience dealing with tech support? Any advice would be greatly appreciated.
Here are some pictures: https://drive.google.com/drive/folders/1SYPfxFwIZNagoHaznm9pzVdsXyp0CY9D?usp=sharing
I'm very disappointed :(
Best regards, Zoltán
