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Update on my side it still is going into standby but it seems to be working better (slightly longer before it goes back into standby mode). We still need thermaltake to give us some feedback though.

Hi I returned mine back to Scan Computers and they sent me one back that they tested. The new one works but goes back to standby mode often and then works again. It has to be a software bug. The standby mode the display was 90 degrees out of alignment with the text on the display. I decided to re-assembly the AIO so the standby writing is now upright. As it switches from the correct display and then back to standby as the text aligns correctly it don’t bother me so much so will wait until a bug free software comes out but I really bought this as I paid a lot extra for this feature. Thermaltake should really tell us what is going on and be honest with what to expect. I also have a Thermaltake open case and wow it is awesome, so will give them a chance, Thermaltake come on sort this out and be honest!!

Hi does anyone know how to fix this, I sent themaltake some emails yesterday and attachments of this issue, but can it get resolved? A simple answer on here would be good so can fix this. Tried changing USB cable, used usb 2.0 port instead of 3.0, but the software cannot find the unit. Do we need to delete/uninstall off device manager and install driver and software first? If we do what needs to be uninstalled?

Tried that it don’t work 😞

Hi does anyone know how to fix this, I sent themaltake some emails yesterday and attachments of this issue, but can it get resolved? A simple answer on here would be good so can fix this. Tried changing USB cable, used usb 2.0 port instead of 3.0, but the software cannot find the unit. Do we need to delete/uninstall off device manager and install driver and software first? If we do what needs to be uninstalled?