If you're experiencing issues with your new mouse and keyboard from the commander set, there are several steps you can take to troubleshoot the problem before deciding to send the defective unit back. Here's a step-by-step guide:
Check for Physical Damage:
Ensure that there is no physical damage to the mouse, keyboard, or their cables.
Make sure that the USB connectors are in good condition.
Reinstall Drivers:
Download the latest drivers from the manufacturer's website.
Uninstall the existing drivers completely.
Install the downloaded drivers.
Check Compatibility:
Ensure that the mouse and keyboard are compatible with your operating system.
Verify if there are any specific system requirements mentioned by the manufacturer.
Try on Another Computer:
Test the mouse and keyboard on another computer to see if the issue persists. This helps determine if the problem is with the devices or your computer.
Update USB Drivers:
Make sure your USB drivers are up-to-date. You can do this through the Device Manager on Windows or System Preferences on macOS.
Check for Hardware Issues:
Test other USB devices on the same ports to check if they are working properly.
If your mouse and keyboard use batteries, ensure they are charged or replace them.
Use Different USB Ports:
Connect the mouse and keyboard to different USB ports on your computer.
Avoid using USB hubs initially; connect directly to the computer.
Check for Windows Updates:
Ensure your operating system is up-to-date with the latest updates.
Contact Manufacturer Support:
If the issue persists, contact the manufacturer's customer support for assistance. They may provide additional troubleshooting steps or initiate a replacement process if the products are indeed defective.
Check for Firmware Updates:
Some devices may have firmware updates available. Check the manufacturer's website for any available updates and follow the instructions to apply them.
