hawtdogflvrwtr

return it to where you got it. I just returned mine and got one that works. There is def an issue with the hardware in a batch or two. If you got yours early december or late november i bet you got a bad one. The replacement I got also came in a different box and it worked perfectly out of the box.

support tickets go unanswered. forum posts go unanswered. how in the #### are you all still in business? you hold everyone hostage.

I managed to find an old thread that described how to enable debug mode for logging. Here's my log. You can CLEARLY see that the display is crashing or something because usb drops over and over and over. ¡i2023-12-20 21:21:52¡jDebug: Keyboard_K6::slot_ResetSyncRGB File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Keyboard_ArgentK6.cpp) Line:(201) ¡i2023-12-20 21:21:52¡jDebug: Keyboard_K6::slot_ResetSyncRGB---OK File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Keyboard_ArgentK6.cpp) Line:(227) ¡i2023-12-20 21:21:52¡jDebug: HeadsetStand_E1::isSync()-----20211207----Test File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\HeadsetStand_E1.cpp) Line:(39) ¡i2023-12-20 21:21:52¡jDebug: Headset_ArgentH5::slot_ResetSyncRGB File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Headset_ArgentH5.cpp) Line:(129) ¡i2023-12-20 21:21:52¡jDebug: isConnectE1_HeadsetStand-----20211207----Test 42 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\HeadsetStand_E1.cpp) Line:(42) ¡i2023-12-20 21:21:52¡jDebug: Headset_ArgentH5::slot_ResetSyncRGB---OK File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Headset_ArgentH5.cpp) Line:(155) ¡i2023-12-20 21:21:52¡jDebug: SyncDeviceLighting::setupLightingOrder() File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(143) ¡i2023-12-20 21:21:52¡jDebug: Device_Memory::resetLighting() File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Memory.cpp) Line:(701) ¡i2023-12-20 21:21:52¡jDebug: DDD File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(224) ¡i2023-12-20 21:21:52¡jDebug: Device_Toughliquid_CPU_HKC::resetLighting() 0 0 8 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(2022) ¡i2023-12-20 21:21:52¡jDebug: MMM File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(288) ¡i2023-12-20 21:21:52¡jDebug: dataFineMapping->TTRGBPlus_DataCenter_Buf->toughliquid_CPU_Device[ 0 ].isAXConnect = true File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(2024) ¡i2023-12-20 21:21:52¡jDebug: "????????????" File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(292) ¡i2023-12-20 21:21:52¡jDebug: Device_Toughliquid_CPU_HKC::resetLighting(ULTRA_CPU) 1 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(2042) ¡i2023-12-20 21:21:52¡jDebug: SyncOrder Memory Led[ 0 ]: 8 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(295) ¡i2023-12-20 21:21:52¡jDebug: Memory syncDevice[ 0 ] lightMode = 5 4 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(300) ¡i2023-12-20 21:21:52¡jDebug: Device_Toughliquid_CPU_HKC::set_screen_brightness 1787 1 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1787) ¡i2023-12-20 21:21:52¡jDebug: SyncOrder Memory Led[ 1 ]: 8 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(295) ¡i2023-12-20 21:21:52¡jDebug: Widget_Display_View::setLCD_Mode 1 5 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Widget_Display_View.cpp) Line:(352) ¡i2023-12-20 21:21:52¡jDebug: Memory syncDevice[ 1 ] lightMode = 5 4 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(300) ¡i2023-12-20 21:21:52¡jDebug: SyncOrder Memory Led[ 2 ]: 8 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(295) ¡i2023-12-20 21:21:52¡jDebug: Memory syncDevice[ 2 ] lightMode = 5 4 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(300) ¡i2023-12-20 21:21:52¡jDebug: SyncOrder Memory Led[ 3 ]: 8 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(295) ¡i2023-12-20 21:21:52¡jDebug: Memory syncDevice[ 3 ] lightMode = 5 4 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(300) ¡i2023-12-20 21:21:52¡jDebug: SyncOrder Memory Led[ 4 ]: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(295) ¡i2023-12-20 21:21:52¡jDebug: SyncOrder Memory Led[ 5 ]: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(295) ¡i2023-12-20 21:21:52¡jDebug: SyncOrder Memory Led[ 6 ]: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(295) ¡i2023-12-20 21:21:52¡jDebug: SyncOrder Memory Led[ 7 ]: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(295) ¡i2023-12-20 21:21:52¡jDebug: MEMORY ORDER OK File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(353) ¡i2023-12-20 21:21:52¡jDebug: Sync TF-3 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(356) ¡i2023-12-20 21:21:52¡jDebug: Test Sync X1 Device: false false File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(420) ¡i2023-12-20 21:21:52¡jDebug: SyncDeviceLighting::setupLightingOrder()-----END 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(1540) ¡i2023-12-20 21:21:52¡jDebug: SyncDeviceLighting::GetLightOrder() 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(17) ¡i2023-12-20 21:21:52¡jDebug: SyncDeviceLighting::GetLightOrder()---END----lightingOrderList 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(68) ¡i2023-12-20 21:21:52¡jDebug: -------- SyncDeviceLighting::setupLightingOrder ----END----- File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\SyncDeviceLighting.cpp) Line:(1566) ¡i2023-12-20 21:21:52¡jDebug: SETLCDMODE------------------END File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Widget_Display_View.cpp) Line:(877) ¡i2023-12-20 21:21:52¡jDebug: Widget_Display_View::setLiquidRotate: 0 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Widget_Display_View.cpp) Line:(1100) ¡i2023-12-20 21:21:52¡jDebug: Device_Toughliquid_CPU_HKC player != nullptr File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(2087) ¡i2023-12-20 21:21:52¡jDebug: Device_Toughliquid_CPU_HKC::resetLighting 2102 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(2102) ¡i2023-12-20 21:22:14¡jWarning: QNativeSocketEngine::write() was not called in QAbstractSocket::ConnectedState File:() Line:(0) ¡i2023-12-20 21:22:17¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1527 ERROR IO, reset usb File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1527) ¡i2023-12-20 21:22:17¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1533 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1533) ¡i2023-12-20 21:22:17¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1536 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1536) ¡i2023-12-20 21:22:17¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 32145 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:22:17¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1544 1 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:22:17¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1552 2 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:22:17¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1552 3 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:22:17¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 49974 4 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:22:17¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 9020 5 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:22:17¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1553 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1553) ¡i2023-12-20 21:22:17¡jDebug: dev_handle_Usb 0x2cf5da4c450 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1555) ¡i2023-12-20 21:22:17¡jDebug: dev_handle_Usb 0x2cf5da4c450 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1562) ¡i2023-12-20 21:22:17¡jDebug: desc.iSerialNumber = 3 "\u0003" "A247392PL001027" File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1563) ¡i2023-12-20 21:22:17¡jDebug: libusb_claim_interface_0: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1571) ¡i2023-12-20 21:22:17¡jDebug: libusb_claim_interface_1: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1575) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1639 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1639) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1527 ERROR IO, reset usb File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1527) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1533 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1533) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1536 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1536) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 32145 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1544 1 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1552 2 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1552 3 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 49974 4 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 9020 5 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:25:05¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1553 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1553) ¡i2023-12-20 21:25:05¡jDebug: dev_handle_Usb 0x2cf7aba5d20 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1555) ¡i2023-12-20 21:25:05¡jDebug: dev_handle_Usb 0x2cf7aba5d20 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1562) ¡i2023-12-20 21:25:05¡jDebug: desc.iSerialNumber = 3 "\u0003" "A247392PL001027" File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1563) ¡i2023-12-20 21:25:05¡jDebug: libusb_claim_interface_0: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1571) ¡i2023-12-20 21:25:05¡jDebug: libusb_claim_interface_1: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1575) ¡i2023-12-20 21:26:36¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1639 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1639) ¡i2023-12-20 21:26:36¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1527 ERROR IO, reset usb File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1527) ¡i2023-12-20 21:26:36¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1533 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1533) ¡i2023-12-20 21:26:36¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1536 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1536) ¡i2023-12-20 21:26:37¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 32145 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:37¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1544 1 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:37¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1552 2 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:37¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1552 3 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:37¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 49974 4 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:37¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 9020 5 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:37¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1553 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1553) ¡i2023-12-20 21:26:37¡jDebug: dev_handle_Usb 0x2cf7aba5d20 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1555) ¡i2023-12-20 21:26:37¡jDebug: dev_handle_Usb 0x2cf7aba5d20 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1562) ¡i2023-12-20 21:26:37¡jDebug: desc.iSerialNumber = 3 "\u0003" "A247392PL001027" File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1563) ¡i2023-12-20 21:26:37¡jDebug: libusb_claim_interface_0: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1571) ¡i2023-12-20 21:26:37¡jDebug: libusb_claim_interface_1: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1575) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1639 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1639) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1527 ERROR IO, reset usb File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1527) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1533 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1533) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1536 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1536) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 32145 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1544 1 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1552 2 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 1552 3 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 49974 4 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1549 9020 5 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1549) ¡i2023-12-20 21:26:49¡jDebug: Device_Toughliquid_CPU_HKC::ProtocolWrite 1553 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1553) ¡i2023-12-20 21:26:49¡jDebug: dev_handle_Usb 0x2cf7b01b870 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1555) ¡i2023-12-20 21:26:49¡jDebug: dev_handle_Usb 0x2cf7b01b870 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1562) ¡i2023-12-20 21:26:49¡jDebug: desc.iSerialNumber = 3 "\u0003" "A247392PL001027" File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1563) ¡i2023-12-20 21:26:49¡jDebug: libusb_claim_interface_0: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1571) ¡i2023-12-20 21:26:49¡jDebug: libusb_claim_interface_1: 0 File:(D:\OtherProject\TTRGBPlus_c17\TTRGBPlus\Device_Toughliquid_CPU_HKC.cpp) Line:(1575)

I at least found that if i'm fast enough before the usb/software interface sh!ts the bed, that I can at least change the default splash screen so it's at least something other than that garbage appearance. Get a jpg ready (i chose an nvidia logo), unplug the AIO usb and plug it back in again. Open the RGB software and click the gear icon in the top right. Make sure you click nothing else or try to change any settings or it'll just start having s3x with itself and not work. After you click the gear icon, select ToughLiquid Ultra and under standby screen, click upload and select your jpg. There is a bug (the whole software is a bug) that prevents you from seeing a jpg that you've already attempted to upload before, so it if fails you'll actually need to redownload the file or move it to another folder so it shows up when you select the upload button. (I know right.. what garbage a$$ software). each time hit the apply button and do nothing. Don't move your mouse.. do nothing USB related. If you're lucky you'll see your icon appear on screen. I've also had to click the apply under "SET AS BOOT ANIMATION" section also before the below image would appear. Again.. totally #### software we're dealing with. I chose to turn text off and the "off" switch but it won't work the first, second, or third time.. Just keep unplugging the usb cable and redoing the steps to turn it off until you see your photo has been replaced with no text. This won't work the first time. You'll likely need to try 10-20 times to get the default splash screen image to change. The USB interface remains active but the software loses track of it routinely. If the steps above don't work. get the image selected and before hit the apply button under standby screen, hit the apply button above and when it gets to 50% and stalls, quickly hit the apply button under standby screen.

Just return it and get the nzxt. It's a far better product with better support and software that doesn't look like it was written by kids in the 90's. The software issue you describe is well known, just look at every other post in this forum. everyone is having the issue and they've not been able to figure out what the issue is.

Just return it and get the nzxt. It's a far better product with better support and software that doesn't look like it was written by kids in the 90's

Just return it and get the nzxt. It's a far better product with better support and software that doesn't look like it was written by kids in the 90's. This forum is nothing but people saying it won't work. It's broken and has been for years. You can either deal with the default display, unplug the usb and have a black and white appearance, or return it and get the nzxt that doesn't have garbage software and a support staff to match.

Just return it and get the nzxt. It's a far better product with better support and software that doesn't look like it was written by kids in the 90's

Just return it and get the nzxt. It's a far better product with better support and software that doesn't look like it was written by kids in the 90's. The software issue you describe is well known, just look at every other post in this forum. everyone is having the issue and they've not been able to figure out what the issue is.

Just return it and get the nzxt. You'll be happier and their software doesn't look like it was written in the 90's by some kids

Oh, and everyone in this thread or on the forum with the issue, make sure you're making comments on social media and whatever site you bought it from. Don't let others waste their money. I've already left my update on amazon.

I take it we're not going to get a true fix for this? The bios trick didn't work for me unfortunately. I've tried every port I have on my motherboard. I even tried using another cable directly to the backplane. No joy. It's just a garbage product. The cable they'll send you will do nothing. Just return the product and get the nzxt. They have their stuff ironed out and the interface doesn't look like a kid wrote it in the 90's

Don't bother. Their product is a joke. The software looks as though it's written by children in the 90's. There are several threads on here about this very same issue. There is no fix. Return it and get the nzxt lcd model for a few bucks more. You're welcome