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HWS

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  1. No I didn't send any email to Thermaltake Customer Servise. Because my problem solved. Laser optical sensor has changed by technical warranty service. I 'll write to here if I encounter a new problem. Thank you again for your help.
  2. I sent the mouse to warranty service. I explained the problem to them . They were very interested as you like. They said if you have any problem your mouse, directly send us. I write the results here. Thank you for your interest.
  3. I had already tried this program before but nothing changed. It does not respond. I've added below the screen image that. http://abload.de/img/sensor_on_lift_off_touvuf0.jpg
  4. Hi Josh, can you give me about the approximate time to solve the problem? I can not do any work on theron for 1 week. I have to use a different mouse.
  5. Thanks Josh. At least it's good to know you guys are working on it. And thank you for your patience with us.
  6. Hi Josh, Thanks for the effort and your response regarding the issue. I'm sorry to report that unfortunately did not work firmware recently submitted. Buttons, leds and scroll works fine but my mouse cursor still does not move. After installing the new firmware, I restart my pc and tried to set default in the AP V1.3.1 by clicking the default icon but did not change anything. By the way new AP V1.3.1 it still showed VERSION 1.00 in the top right corner. Is that a problem or normal? http://abload.de/img/screenshot_13luz7.jpg http://abload.de/img/screenshot_2d8ugz.jpg http://abload.de/img/screenshot_3vruz9.jpg http://abload.de/img/screenshot_42bu3q.jpg A firmware is that it can be inconsistent? Working in some people but it does not work well in some people. Really strange. I really need a firmware update fix or a way to reset (revert) to the default factory firmware to fix the issue I am having. Thank you.
  7. I did the firmware update. Then I installed the pc software of Theron. Then I restart the PC. But unfortunately nothing happened. Mouse does not move. I want to install the firmware again, but it says " THERON not need update firmware !! ". I've added below the screen image that. http://abload.de/img/screenshot_3hduhd.jpg Solves the problem to install the factory firmware version?
  8. Hi Josh, Thank you for your quick answer. I am writing to you from Turkey. My Theron warranty continues. I bought my theron, Feb 24th 2014. I installed the software, you gave the link above. But never had a change. After the firmware update, do I need to restart or do I need to do after installing the firmware update software? The installation screen was performed as in the links below. http://abload.de/img/screenshot_1ivumv.jpg http://abload.de/img/screenshot_2lputd.jpg The pictures of the my theron mouse you can see below. http://abload.de/img/20150427_121142iiuro.jpg http://abload.de/img/20150427_1211276nukv.jpg Thank you for your help.
  9. Hi guys unfortunately I have the same problem. Today my Theron does not respond to movement (including uefi bios screen), but oddly enough the left and right click and side buttons, mouse leds and scroll works fine. Tried everything and finally I found this topic in Google. I downloaded latest firmware from Theron website (http://usa.ttesports.com/productPage.aspx?p=28&g=ftr) and uptaded but nothing happens. I am strongly guessing this is the firmware problem. I am very disappointed. Why it was without rhyme or reason? I got the mouse maybe 1 years ago or little more use nothing any problem. I tryed Tt eSPORTS THERON Update Tool V1.1 and [New 2015] V1.3 firmware but dosen't happens. Some friends have solved the problem but not me. What can i do? Who can help me? Thank you.
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