now I've even purchased an internal to external usb adapter and plugged it in that way and still no recognition...i've plugged it in before start up, after start up, and during start up with still no luck. is this a bad product? anyone? Thermaltake reps? Should i just return and get a NZXT or corsair? I've even followed 3rd party forum advice and downloaded NZXT software and even that tells me it can't find a product to connect to. I'm at a loss here.