Hi Wax
Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction.
Please contact our customer service for replacement:
Customer Service:
USA/Canada/South America:
support@thermaltakeusa.zendesk.com
Europe
support@thermaltake.de
Australia/ New Zealand
rma@thermaltake.com.au
International Global Customers:
info@thermaltake.com
Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx.
Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient)
ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan
TEL: +886-2-8797-5788 ext 2502
Name: Joshua Chang
Greatly appreciated.
