Hey ThermalMike thanks for the response. I'm using Windows 8 as my OS, the keyboard is connected into my laptop in the usb port, as for the region I'm in Mountain Time Zone USA. As for progress, I am still able to open up the software and go to the lighting tab, however I can't change anything to the lighting. I tried to change the default red lighting to one color static lighting because that would be the most simple lighting change but it still stays loading and has not changed.